Support and account questions for home care, HCBS, home health, residential & NEMT providers
Contact Softiya Support
Use this page to contact Softiya about your account, onboarding, EVV configuration, billing exports, or general platform questions. Depending on volume, responses may come from a team member or an AI assistant trained on Softiya documentation. For licensing, Medicaid enrollment, or policy work, please use the consultation request form .
Direct Support Email
You may also email us directly at:
Support covers technical issues, account questions, setup assistance, and usage guidance. It does not include licensing, Medicaid enrollment, surveys, or policy development (those require consulting).
Submit a Support Request
Need operational help instead of support?
If you need help with licensing, Medicaid enrollment, corrective action plans, or multi-state expansion, use consultation instead of support.