Customer Support

  • Softiya Basic Application Documentation::EmployeesIf you are going to use softiya – A home Care Software for your business operations it is best you use all functions of the application and request more options your agency requires. Using part of softiya and part paper and part other processes is just not efficient.To help you achieving maximum productivity with minimum wasted effort or expense, softiya offers:

    Patient Care Management modules
    Employee Modules
    Document Storage
    Billing &
    Reports

    In this document, We will guide you on how to use the system. 

Employment::

Two choices on how to add Employee:  (Note: Your must have Job description set first under setting:: go to Setting ->Human Resources -> Recruitment->Create Job Description)

1st Option: Quick Add (This assumes you have a paper application that meets your companies policies and regulation) click on the “Add New Employee” and fill the few fields. Employee will receive a link to activate their email and set a new password. **Upload Completed Paper Job Application” under Document tab then other  Documents in new employee profile.

 

 

2nd Option: Create a complete job application: After you have created a job description, make the job available for others to apply. to do that go to:  

Human resources -> recruitment – > Job Openings – Click on

 

Don’t for get to SET Closes on(optional) (Default:30 days from now). If this is on going, then set it to a long time. 

 

Now that you have a job opening, Have employee create an account in your agency’s login page.

 

 

 

 

After you have successfully created a user name and password, you will need to confirm your email and set password.  Then comeback to the login page, login in again and you should see the job opening lists you can apply for in your agency portal.

 

Softiya – Home Care Software Job application is complete. You can choose to skip the steps it will allow you to skip but its not recommended. We only added what is required and recommended and standard for the industry.

The human resources portal or Career Portal offers

  • Job Description posting
  • Job Application
  • Interviews
  • Reference checks
  • Job offer
  • OnBoarding
    • Background checks
    • Orientation
    • W4
    • I-9
    • Document uploading and storage

 

To apply for the job, as mentioned above, first you will need to have access to the Career Portal. If there are jobs visible to apply proceed or reach-out to your hiring manager and inform them that they need to post the job.

The job application itself has several sections:

Complete all sections that is relevant.

  • Personal info
  • Education

  • Employment History

  • References

  • Documents (Upload Resume and Cover letter)

  • Set Signature (to be used across all forms. Enter your phone number and softiya will sending you a text message with a link to capture signature.)

Submit the application and wait for the hiring manager to set interview date if you are selected or an email if you are not.

 

Softiya makes the interview process simple and yet professional. After someone has Applied for a job, go to your applications, view the applicant information and shortlist them for the job and schedule the interview.  Human Resources -> Recruitment->Applications

 

Softiya-View-job-application

Below is the view for the Shortlisting or Rejecting job application

Softiya-View-job-application-ShortList

Reference check is the next step after you have completed your interview and interview review.  In softiya – Home Care Software, the interview can be complete two ways. You also have the option to skip the interview all together and offer a job or reject the Applicant in the next step.

  • Reference check option one:
    • Send an email to the person providing the reference check (link provided) and wait for them to complete the presented form
    • Or else, Complete phone reference and you complete the reference form yourself based on their answers.
    • Skip the reference all together.
    • Softiya-Reference
    • Click verify reference after you have verified reference to get to the next step. Softiya-Verify-reference-Button

The job offer template is configured in the setting to make it your own only once. After you have configured your template, you can use it to generate a job offer letter. The job offer template function simplifies and unifies the companies’ process of offering job applicants. After you have successfully verified your references, you will see the job offer page.
Softiya-View-job-offer

You have your new employee who have just accepted your job offer and signed your job description, job acceptance and job offer but before you assign them to that client, make sure you complete the onboarding process which includes
Background check

  • Background Checks
  • Criminal Background Check
  • OIG
  • State OIG
  • CNA Registry
  • License Verification
  • Orientation
  • Education Verification

The Items in the background checks can be configured in softiya setting section. You can Add or remove items but you should know what the state you are licensing requires and make sure to add those items first.  The system allows you to skip the background check items but keep in mind they will be pending under the employee file under background tap.

Softiya - Background_checks

 

The Orientation items can be configured in the settings of Softiya and assigned to a Job. Anyone who applies for that Job, will be presented with that Job’s orientation items.  Applicants, after their employment status have changed to “Hired”, will be able to access this onboarding items in their career portal dashboard or field-staff portal under “Learning Center”

Softiya-Orientation_items

Hiring Process

Softiya – Home Care Software Job application is complete. You can choose to skip the steps it will allow you to skip but its not recommended. We only added what is required and recommended and standard for the industry.

The human resources portal or Career Portal offers

  • Job Description posting
  • Job Application
  • Interviews
  • Reference checks
  • Job offer
  • OnBoarding
    • Background checks
    • Orientation
    • W4
    • I-9
    • Document uploading and storage

 

To apply for the job, as mentioned above, first you will need to have access to the Career Portal. If there are jobs visible to apply proceed or reach-out to your hiring manager and inform them that they need to post the job.

The job application itself has several sections:

Complete all sections that is relevant.

  • Personal info
  • Education

  • Employment History

  • References

  • Documents (Upload Resume and Cover letter)

  • Set Signature (to be used across all forms. Enter your phone number and softiya will sending you a text message with a link to capture signature.)

Submit the application and wait for the hiring manager to set interview date if you are selected or an email if you are not.

 

Softiya makes the interview process simple and yet professional. After someone has Applied for a job, go to your applications, view the applicant information and shortlist them for the job and schedule the interview.  Human Resources -> Recruitment->Applications

 

Softiya-View-job-application

Below is the view for the Shortlisting or Rejecting job application

Softiya-View-job-application-ShortList

Reference check is the next step after you have completed your interview and interview review.  In softiya – Home Care Software, the interview can be complete two ways. You also have the option to skip the interview all together and offer a job or reject the Applicant in the next step.

  • Reference check option one:
    • Send an email to the person providing the reference check (link provided) and wait for them to complete the presented form
    • Or else, Complete phone reference and you complete the reference form yourself based on their answers.
    • Skip the reference all together.
    • Softiya-Reference
    • Click verify reference after you have verified reference to get to the next step. Softiya-Verify-reference-Button

The job offer template is configured in the setting to make it your own only once. After you have configured your template, you can use it to generate a job offer letter. The job offer template function simplifies and unifies the companies’ process of offering job applicants. After you have successfully verified your references, you will see the job offer page.
Softiya-View-job-offer

You have your new employee who have just accepted your job offer and signed your job description, job acceptance and job offer but before you assign them to that client, make sure you complete the onboarding process which includes
Background check

  • Background Checks
  • Criminal Background Check
  • OIG
  • State OIG
  • CNA Registry
  • License Verification
  • Orientation
  • Education Verification

The Items in the background checks can be configured in softiya setting section. You can Add or remove items but you should know what the state you are licensing requires and make sure to add those items first.  The system allows you to skip the background check items but keep in mind they will be pending under the employee file under background tap.

Softiya - Background_checks

 

The Orientation items can be configured in the settings of Softiya and assigned to a Job. Anyone who applies for that Job, will be presented with that Job’s orientation items.  Applicants, after their employment status have changed to “Hired”, will be able to access this onboarding items in their career portal dashboard or field-staff portal under “Learning Center”

Softiya-Orientation_items

Interviews

Softiya makes the interview process simple and yet professional. After someone has Applied for a job, go to your applications, view the applicant information and shortlist them for the job and schedule the interview.  Human Resources -> Recruitment->Applications

 

Softiya-View-job-application

Below is the view for the Shortlisting or Rejecting job application

Softiya-View-job-application-ShortList

Job Application

Softiya makes the interview process simple and yet professional. After someone has Applied for a job, go to your applications, view the applicant information and shortlist them for the job and schedule the interview.  Human Resources -> Recruitment->Applications

 

Softiya-View-job-application

Below is the view for the Shortlisting or Rejecting job application

Softiya-View-job-application-ShortList

Reference check is the next step after you have completed your interview and interview review.  In softiya – Home Care Software, the interview can be complete two ways. You also have the option to skip the interview all together and offer a job or reject the Applicant in the next step.

  • Reference check option one:
    • Send an email to the person providing the reference check (link provided) and wait for them to complete the presented form
    • Or else, Complete phone reference and you complete the reference form yourself based on their answers.
    • Skip the reference all together.
    • Softiya-Reference
    • Click verify reference after you have verified reference to get to the next step. Softiya-Verify-reference-Button

The job offer template is configured in the setting to make it your own only once. After you have configured your template, you can use it to generate a job offer letter. The job offer template function simplifies and unifies the companies’ process of offering job applicants. After you have successfully verified your references, you will see the job offer page.
Softiya-View-job-offer

The Orientation items can be configured in the settings of Softiya and assigned to a Job. Anyone who applies for that Job, will be presented with that Job’s orientation items.  Applicants, after their employment status have changed to “Hired”, will be able to access this onboarding items in their career portal dashboard or field-staff portal under “Learning Center”

Softiya-Orientation_items