Guides and tools for home care, HCBS, residential & NEMT providers

Resources for starting, running, and growing your agency

Use these resources to understand EVV expectations, compare state programs, and plan for starting or expanding PCA, HCBS, home health, group home, assisted living, or NEMT services. Always verify requirements against official regulations and payer manuals.

EVV by State

Quick overview of EVV programs and vendors by state, with a focus on home care, waiver/HCBS, and personal care services where EVV may be required.

Information is provided for orientation only and must be checked against current Medicaid and managed care documentation in your state. Please verify.

View EVV Overview

States & Programs

See a high-level view of how Softiya can support your operation across different states, programs, and payer environments.

Each state has its own licensing rules, waiver structures, and billing processes. Use these pages as a starting point and confirm details in official sources.

Browse States

Step-by-step guides to start your agency

Start a Home Care Agency

Overview of common steps for starting a personal care or home care agency, including licensing, payers, policies, and software considerations.

Open Home Care Guide

Start Group Home / Assisted Living

High-level look at residential and group home licensing, staffing, documentation, and how a platform like Softiya can support those workflows.

Open Group Home Guide

Start a NEMT Business

Outline of key considerations for non-emergency medical transportation, including trips, billing, and coordination alongside home care services.

Open NEMT Guide

Videos, articles, and learning materials

Product & Training Videos

Short walkthroughs that show how to use Softiya for scheduling, EVV, billing, HR, and documentation. Ideal for onboarding office staff and supervisors.

View Videos

Blog & Articles

Articles on operational workflows, documentation practices, and growth strategies for PCA, HCBS, home health, group home, assisted living, and NEMT providers.

Open Blog

When you need more than software

Consultation services for licensing, Medicaid & surveys

Many agencies need support beyond software: licensing, Medicaid enrollment, waiver/HCBS planning, policy development, or survey/corrective action responses. Consultation helps you build a compliant structure before scaling operations.

  • • Select the correct license or waiver path for your state.
  • • Plan compliant policies, forms, and training requirements.
  • • Prepare for surveys and respond to regulators effectively.
  • • Design operations that can expand to multiple states.

Consulting services are separate from software subscription fees. Scope, limits, and pricing are confirmed in writing before any project work begins. Please verify.

Learn About Consulting Packages

Start With Expert Guidance

Before choosing any software, new providers must secure proper licensing, Medicaid enrollment, policies, staffing requirements, and operational compliance. Our consulting team helps you build your agency correctly from day one.

Rated 5.0 ★★★★★ by home care, HCBS, group home, and assisted living providers nationwide.

Your 1-hour consultation is a focused session that answers state-specific questions, explains licensing pathways, clarifies requirements, and outlines the exact steps needed to start or expand your agency. This helps reduce delays, denials, and corrective actions.

Book 1-Hour Consultation

Resource content is for general informational and operational planning purposes only. It does not replace legal, regulatory, or clinical advice. Always confirm requirements with official state regulations, Medicaid manuals, payer policies, and licensing authorities before making compliance decisions. Please verify.