Unified calendar
Schedule PCA, HCBS, home health, residential shifts, and NEMT trips from a unified calendar. Filter by client, staff, program, or location and manage coverage in real time.
One platform for PCA, HCBS, home health, group home, assisted living, and NEMT
Features designed for real-world home care and community services
Softiya combines scheduling, EVV, billing, HR, documentation, training, and program-specific workflows so your agency can run everyday operations in one place while staying aligned with state and Medicaid expectations.
Features may be configured differently by state, program, and payor. Each agency should verify configuration against its own regulations, manuals, and contracts.
Scheduling and visit management
Visit and shift control
Track visits and shifts from request to completion, including missed visits, make-ups, schedule changes, and authorizations where required by your program.
Field-friendly workflows
Staff can clock in/out, document key tasks, and capture simple visit notes using flows that are designed to support EVV and billing requirements.
EVV-ready operations
EVV-ready visits
Capture who provided care, which client received it, start and end times, and—when required— location indicators that can flow into state or aggregator EVV files.
Exception management
Review missing punches, edits, and corrections before visits are exported, helping you keep EVV records consistent with billing and payroll.
Exports & integrations
Configure exports for state-mandated systems or aggregators where supported. EVV files are generated from approved visit data rather than manual spreadsheets.
Learn more about EVV →EVV rules, vendors, and file layouts are determined by each state and payor. Softiya EVV features must be configured and validated against the official EVV specifications where you operate. Please verify.
Billing, claims, and financial exports
Visit-to-claim pipeline
Move approved visits and shifts into billing batches, organized by payor, program, and date range. Reduce double-entry and keep a clear audit trail from visit to claim.
Exports for clearinghouses
Generate claim exports and remittance-friendly reports that your billing partner or clearinghouse can use, while keeping the underlying visit and documentation details in Softiya.
Payroll & finance coordination
Use visit and shift data to support payroll exports and time summaries, helping finance and HR stay aligned with operations.
HR, staff records, and training
Staff profiles
Maintain staff records for PCAs, DSPs, nurses, QPs, drivers, and office staff. Track contact information, roles, assignments, and status in one system.
Credentials & checks
Monitor background checks, licenses, certifications, and other credentials, including expiration dates and required follow-up.
Training & orientation tracking
Log required orientations, in-service trainings, competencies, and acknowledgements so you can demonstrate that staff have received required information before serving clients.
Client records, plans, and documentation
Client profiles & programs
Store demographics, eligibility details, payer information, and program enrollment for each client or member, including PCA, HCBS, home health, or residential services.
Care plans & goals
Maintain plans of care or support plans with goals, services, and frequencies. Connect visits, tasks, and notes so staff documentation can be linked back to the plan.
Notes, incidents & forms
Capture daily notes, skilled visit notes, incident reports, and other forms in one place so you can respond to audits, grievances, or corrective actions with clear records.
Medication administration and clinical tracking (where supported)
Medication profiles
Record medication lists including dose, route, schedule, and instructions so staff can see current orders alongside visit and clinical notes.
Medication administration records (MAR)
Document doses given, held, or refused, with time and staff identifiers, to support internal quality review and survey readiness.
Clinical observations
Track vitals and observations alongside medications and visits, giving clinicians and supervisors a clearer picture of change over time.
Medication and clinical features are operational tools only. Orders and clinical decisions must follow your agency’s policies and licensed provider oversight. Please verify all clinical workflows.
Configured for your programs
Softiya supports multiple lines of service on the same platform. Each configuration is tuned to your licenses, waivers, and payors, rather than forcing every agency into the same template.
PCA / HCBS
Personal care, homemaker, companion, and community supports with EVV-ready visits, timekeeping, and program-specific documentation.
View PCA / HCBS solution →Home health
Start-of-care assessments, skilled visits, aide services, and medication tracking aligned with home health program expectations.
View home health solution →Group home / residential
Residents, rooms, shifts, daily notes, incidents, and HR tracking for group homes and assisted living programs.
View residential solution →NEMT
Trip scheduling, pickup/drop-off tracking, and coordination with home care records for agencies that also provide transportation.
View NEMT solution →Multi-state agencies
Support for agencies expanding into multiple states or payor environments, with configuration that respects different rules while keeping a single operational system.
View multi-state solution →Platform, security, and integrations
Cloud-based platform
Web-based access for office and field staff, designed for agencies that operate across multiple locations or states.
Security & HIPAA alignment
Access controls, role-based permissions, and encryption approaches designed to support HIPAA-aligned usage for PHI when coupled with appropriate Business Associate Agreements.
Integrations & exports
EVV, billing, and payroll exports that can be mapped to clearinghouses, state systems, and accounting tools as needed by your agency.
See these features with your programs and state rules in mind
Share your licenses, waivers, and payors. We will walk through how scheduling, EVV, billing, HR, documentation, and medications can be configured for your specific agency.
This Features page describes how Softiya can be used as an operational tool for home care, HCBS, residential, and NEMT providers. It does not replace legal, regulatory, billing, or clinical advice. Each agency is responsible for configuring the system and using it in a way that complies with applicable federal and state regulations, Medicaid manuals, payer contracts, and professional standards. Please verify all workflows and exports against your official requirements.