Today’s transportation board
View today’s trips by status (upcoming, assigned, in progress, completed, exception) so dispatch can see who is driving, which clients are on the schedule, and what still needs attention.
For agencies providing Non-Emergency Medical Transportation (NEMT)
NEMT trips, drivers, vehicles, and brokers in one place
Are you planning on adding Non-Emergency Medical Transporation to your social services? if so, Softiya’s NEMT module is built for agencies that provide transportation alongside home care, HCBS, residential services or standalone NEMT providers. You Can track Trips, drivers, vehicles, and brokers. manifests are managed inside the same platform that already tracks your clients, EVV, billing, and HR.
Office dashboard for daily trips and exceptions
Trip lifecycle control
Trips move through a clear lifecycle: Upcoming → Assigned → In Progress → Completed or Exception. Office staff can review missing GPS, signatures, or abnormal mileage.
Integrated with client records
NEMT clients can link to existing Softiya client profiles so demographics, payers, and notes stay consistent across home care and transportation services.
Drivers, vehicles, and broker connections
Drivers linked to HR
Drivers are linked to your existing staff records so license, MVR, background checks, and training can be tracked alongside other HR requirements in Softiya.
Vehicle & fleet tracking
Maintain a vehicle list with capabilities (ambulatory, wheelchair, lift, stretcher), insurance expiration, and “out of service” status. Optionally assign primary drivers.
Brokers & programs
Store broker and program configurations so trip imports, exports, and billing files can follow each broker’s templates and coding rules.
Mobile workflow for drivers in the field
Today’s trips at a glance
Drivers see their assigned trips for the day, with pickup and drop-off locations, times, and client notes. They can open one trip at a time to prevent confusion.
- • Start trip from the mobile view.
- • Follow the workflow from pickup through drop-off.
- • Submit completed trip back to the office dashboard.
GPS, mileage, and signatures
At pickup and drop-off, Softiya captures GPS points and calculates mileage between them. The workflow includes client and driver signatures before a trip can be finalized.
- • GPS only at key events (pickup, drop-off).
- • Mileage calculated from coordinates.
- • Required signatures for audit trails.
Broker manifests, imports, and reporting
Manifest upload & mapping
Import CSV or spreadsheet manifests from brokers. Use mapping profiles to match columns, auto-create new NEMT clients when needed, and generate upcoming trips from the manifest data.
- • Broker-specific mapping profiles.
- • Import summary (created, skipped, exceptions).
- • Trips created in “upcoming” status for review.
Trip, mileage, and exception reports
Generate reports on completed trips, mileage, and exceptions so you can reconcile with broker statements, Medicaid billing, or internal quality reviews.
- • Filter by broker, program, or date range.
- • Identify missing GPS or signatures.
- • Export data for billing and accounting.
Configure Softiya for your NEMT and home care programs
Share your state, broker, and current workflow. We will walk through how the NEMT module fits with your existing home care, HCBS, or residential services and outline next steps for implementation.
This page describes how Softiya can support NEMT operations from a software perspective. It does not replace your obligation to follow transportation, Medicaid, broker, or managed care requirements in your state. Always confirm vehicle, driver, documentation, and billing rules with official sources before implementation. Please verify.